Crisis management
Make critical decisions before pressure makes them for you.
Clarify executive roles, escalation, decision authority, coordination and communications before a real crisis.
Discuss Crisis ReadinessQuestions a crisis structure should answer
Who takes control, and who steps in if they're unavailable?
What triggers escalation to leadership?
Who has authority to make which decisions?
Who tells employees, customers and partners, and when?
What we develop
Roles and authority
Who leads, who decides and who backs them up.
Escalation
Clear thresholds for when an issue becomes a crisis and who is notified.
Coordination
How operational, technical, legal and executive decision-making connect.
Communications
Who speaks to employees, customers, counsel and insurers, and through which channels.
Then put leaders in the room.
A structure on paper is untested. Exercising decision-makers in a realistic scenario shows whether it holds.
Plan→Exercise→Evaluate→Improve→Retest
Clarify crisis leadership.
Proposed as a defined scope with clear deliverables and a fixed professional fee.